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What are the details of
your 6 month replacement policy?
Some people tend to be harder
on their sticks than others. If your sticks undergo excessive wear
from *normal sticking conditions, within six months of your purchase
date, you can send them back to us for repair and/or replacement for a
flat rate fee of $12.00. Upon receiving your sticks, our staff
will assess whether or not the sticks can be repaired, or if they should
be replaced. If they show extreme wear, we will send you a brand
new pair. This repair/replacement policy is at the sole discretion
of our manufacturing staff; although, more often than not you will
receive a brand new pair.
How long will it
normally take for me to
get my order?
Orders are
usually shipped within two to three days of payment; however, it may take
up to six business days (particularly during the holiday seasons). Once shipped, customers in the
continental United States should receive their packages in 2-4 days.
If your order is time sensitive (you need
the sticks to arrive for a birthday present, holiday gift, etc.) you may
place your order via telephone (757) 645-4266 or email
orders@devilsticks.org directly
and ask that your order be rushed. We are flexible and always try
to get orders out as soon as possible. A Rush Shipping option is
usually available for orders placed over the website which will
guarantee your sticks prompt arrival (exact time-frame shown during
checkout).
How should I care for my
sticks?
Avoid storing your sticks in
very hot environments, such as the back of a car sitting out in the
summer sun. If such conditions are unavoidable, store sticks in a way
that the black rubber wrapped section of the sticks are not in contact
with each other. As with any rubber-based product, severe
heat exposure may cause tape to stick together or melt.
My sticks are getting dirty,
how should I clean them?
Aside from the Zebra Sticks,
all of our models are water-proof. All exposed tape is covered
with our special clear-coat finish. This finish provides a
watertight seal. If your tassels or tape ends get dirty, scuffed,
etc. use warm soapy water to lightly brush/rub/wash the dirt away and
then rinse with clean water.
What do I do if my sticks
arrive damaged, or are defective in some way?
In the HIGHLY UNLIKELY event
that your sticks should be damaged during shipping or defective in any
way contact our support staff at
support@devilsticks.org.
You will most likely be asked to ship the product back to us, at which
time we will send you a new pair or if you desire, refund your money.
If you have any additional questions/concerned not addressed here,
please
email
or call us @ (757) 645 4266 and we will reply to your inquiry as soon as
possible.
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